Read the Hotel La Meridiana booking conditions

Lindbergh Hotels & Resort General Terms and Conditions

This document contains the General Terms and Conditions that govern the purchase of stays made remotely via a computer network and therefore the contract that is stipulated with the users of the sites of the various hotels belonging to the Lindbergh Hotels & Resort chain.

In any case, the use of the online booking system contained in these sites implies the acceptance and application of these general conditions.

Lindbergh Hotels & Resort reserves the right to change these Terms and Conditions without notice.

Accepting the General Terms and Conditions

By using the online booking service and sending the purchase order electronically, the Customer unconditionally accepts and undertakes to comply with these General Terms and Conditions, declaring that he or she has read and accepted all the information contained herein in accordance with the aforementioned regulations and also noting that Lindbergh Hotels & Resort will not be bound to any other conditions unless previously agreed in writing. The nullity or invalidity of one or more articles of these General Terms and Conditions in whole or in part shall in no way affect the validity of the other articles contained in the contract, which shall be considered valid and effective.

Customer Commitments.

a. The forwarding of the booking request implies the  Conditions full knowledge and full acceptance.

b. The Customer undertakes, once the online purchase procedure has been completed, to print and keep these Conditions, which have already been viewed and accepted during the booking process, in order to fully satisfy the condition set forth in articles 52 and 53 of Legislative Decree no. 206/2005.

c. To purchase Lindbergh Hotels & Resort' accommodation services, you must be at least 18 years of age or over 18 according to the laws of the country of which you are a national. However, any bookings made by minors, disqualified or incapacitated will be fully valid and effective.

How to purchase.

On the website of each Lindbergh Hotels & Resort chain, you will find a description of the different accommodations available from time to time, their rates and special conditions (including those relating to down payments, payments, booking cancellation, etc.).
These rates include VAT (except in the case of an increase in the relevant rate, where the Customer is required to pay the relevant difference) but do not include any taxes under local regulations, such as the Italian tourist tax, which must be paid directly at the Hotel.

b. The Customer will choose from among the various accommodations available the one of his or her liking according to the relevant rate and the special conditions indicated in the booking, which are accepted at the time the purchase order is submitted.
Before submitting the order and therefore before confirming the booking request, the Customer will be given a summary of the total cost of the services requested; the Customer is required to check this summary before proceeding with payment (if required by the chosen rate) or issuing the credit card details as a guarantee.

Depending on the rate chosen by the Customer, when placing the purchase order, the Customer will be asked to choose the payment method (including bank transfer, credit card, etc.) or to enter the details of a credit card as a guarantee of the exact fulfilment of the obligations to be borne by the Customer.

After having sent the purchase order (or, according to the chosen rate, after having paid the amount indicated in the services summary or a deposit/down payment, or after having entered the credit card details as guarantee) the Customer will receive an e-mail message to the address indicated by him/her containing the summary of his/her order, the booking number, the specifications of the service booked and the cancellation conditions of the same.

Conclusion of the contract

The contract is concluded upon acceptance of the purchase/booking order by Lindbergh Hotels & Resort.

Depending on the rate chosen, the booking will only be definitively confirmed by Lindbergh Hotels & Resort if the planned payment or credit card indicated as a guarantee has been successfully completed.

In the absence of such successful completion, the Customer cannot make any claims.

Exclusion of the right of withdrawal

Article 47 of Legislative Decree no. 206 of 6 September 2005, the so-called "Consumer Code", expressly excludes the applicability of the rules governing off-premises contracts, distance contracts and the related right of withdrawal to contracts that fall within the scope of the rules governing travel, holidays and package tours.

Penalties in the event of cancellation or early departure

The special conditions relating to the type of accommodation/fare chosen - conditions that can be consulted before purchase on the various Lindbergh Hotels & Resort chain websites - also indicate any penalties that will be applied in the event of cancellation of the booking by the Customer.

In case of early departure Lindbergh Hotels & Resort is entitled to the payment of the entire period booked.

Refunds

Any refunds due to the Customer are made using the same means of payment used by the Customer for the purchase of the service.

Start and end of the stay. Treatment.

In all hotels the rooms are available from 14.00 on the day of arrival and must be freed by 10.00 on the day of departure. Any  advance accommodation or room release after these times are subject to the payment of a supplement on site.

The Customer who has booked half board accommodation is entitled to breakfast and dinner. For full board guests the treatment usually begins with dinner on the first day and ends with lunch on the last day.

It is not possible to obtain reductions for meals included and not used for any reason.

Special requests or preferences

that the Customer may have with regard to the rooms (e.g. rooms close by, on the ground floor, with double beds, etc.) are not binding for Lindbergh Hotels & Resort, which will be free to accommodate them or not.

Rights of the Customer.

The Client, whose booking has been regularly confirmed by Lindbergh Hotels & Resort and then paid for in accordance with the chosen rate, is entitled to use the booked services on a regular basis, even if in accordance with the hotel regulations.

Customer Obligations.

The Customer is obliged, at the latest at the time of departure, to pay all fees due, including additional fees, in connection with extra services/performance which the Customer and/or the persons accompanying him/her, in addition to the tourist tax if applicable; the credit card indicated as a guarantee at the time of booking may be used by Lindbergh Hotels & Resort to pay all fees due, including additional fees.

The Customer is also liable for any damage suffered by Lindbergh Hotels & Resort or third parties, including other Customers, caused by him/her or by persons for whom he/she is responsible.

Rights of the hotel

If the Customer refuses to pay the fees due, including additional services purchased on site, Lindbergh Hotels & Resort, in addition to being able to use the credit card indicated as security when making the reservation, in accordance with Art. 2760 of the Italian Civil Code, will also have the right of retention and lien on the Customer's property in the hotel.

Obligations of the hotel

The hotel is obliged to provide the booked and confirmed services in a manner corresponding to its standard.

The hotel may provide the customer with suitable replacement accommodation (of equal quality), by way of example and without limitation, in the event of a room that cannot be used, in the event of an extension of the stay of the previous occupants of the room in question, in the event of overbooking and in all cases where the hotel's requirements require such a replacement.

Any additional costs associated with the replacement accommodation shall be borne by the hotel.

Liability for damage to property

Lindbergh Hotels & Resort is only liable for damage suffered by the Customer if the damage has occurred on the premises of the hotel and the hotel or its employees are liable for it.

If the Customer cannot prove that the damage was not caused by Lindbergh Hotels & Resort itself, its employees or persons attending the property, Lindbergh Hotels & Resort shall be liable for items brought into the premises by the Customer up to a maximum amount equivalent to one hundred times the daily price paid, even in the event of tear and wear, destruction or theft of property, valuables, money and securities.

However, Lindbergh Hotels & Resort shall not be liable if the damage or theft has occurred due to the customer, force majeure or the nature of the property.

Storage of objects may be refused if they are dangerous (i.e. potentially capable of causing damage), too bulky or of excessive value.

Things are considered to have been brought into the facility when they are taken over by a member of the staff of the accommodation facility or taken to a place within the accommodation facility where they are to be stored.

The Customer must report the fact without undue delay to the management of the facility in order not to lose the right to compensation (art. 1785 ter Civil Code).

Maintenance

Lindbergh Hotels & Resort reserves the right to make changes and carry out even extraordinary maintenance to the facilities, even during the period of opening to the public. As part of the necessary maintenance activities, the Customer agrees, without being able to claim reimbursement and/or compensation, to work being carried out in the rooms or other parts of the accommodation during his or her stay there.

Animals

Animals are not allowed inside the accommodation facilities.

Extension of stay

The Customer cannot claim an extension of stay, which must always be requested in advance and then expressly accepted by Lindbergh Hotels & Resort.

If the Client is unable to leave the Hotel on the planned date due to exceptional and unforeseeable circumstances (e.g. natural disasters, floods, strikes, etc.) and is objectively precluded from travelling, the stay will be automatically extended for the duration of the impediment, including at other accommodation specified by Lindbergh Hotels & Resort.

In such cases, Lindbergh Hotels & Resort is entitled to charge at least the price charged during the low season.

Termination of contract - Lindbergh Hotels & Resort is unable to cancel the contract.

Lindbergh Hotels & Resort may terminate the contract with immediate effect in the event of the Customer:

use the premises to the serious detriment of the property or make it intolerable to live together with other guests in an overbearing, rude, disrespectful, scandalous or otherwise reckless manner or are guilty of actions or omissions against Lindbergh Hotels & Resort of the staff, other guests and/or persons in the hotel, punishable by law as a crime
in the event of a contagious illness or illness whose course exceeds the agreed period of stay or if special treatment is required.
If the enjoyment of the stay is not possible due to force majeure events (e.g. natural disaster, strike, lockout, order of the authorities, etc.), Lindbergh Hotels & Resort may terminate the contract at any time without prior notice and without the Customer having any claims for damages and/or compensation.

Complaints

If the Customer is not satisfied with the services provided, the relevant complaint must necessarily be communicated without delay on site and directly to the Management of the facility.

Applicable law and jurisdiction

These terms and conditions, as well as the relationship between the Customer and Lindbergh Hotels & Resort are governed by Italian law.

Any and all disputes arising between the Customer and Lindbergh Hotels & Resort shall be subject to the exclusive jurisdiction of the Court of Pesaro, to the exclusion of any other competent court.

 "Compulsory communication pursuant to article 17 of Law no. 38/2006 - Italian law punishes with imprisonment crimes concerning prostitution and child pornography, even if committed abroad".

Pesaro, April 2018