Post-Covid19 safety, health

CANCELLATION POLICY

SANITARY SAFETY
 
Within the property, the Director identifies the staff responsible for the application and compliance with ANTI COVID 19 regulations; the entire staff will be adequately trained in anti COVID 19 preventive hygiene practices. Each employee, according to their professional role at the property, will receive a daily ANTI COVID kit that will guarantee that they can carry out their work in complete safety for the total number of hours per day. They will be asked to measure their temperature before leaving home to arrive at the property and not to go to work if the temperature does not comply with the regulations. Each employee will have his/her body temperature measured and recorded on arrival at the property.
 
All back house areas will be equipped with sanitising gel.


STAFF CANTEEN AND CHANGING ROOMS

In order to avoid contagion, no meals are provided to employees. Staff are allowed to bring their own meals from home in hermetically sealed containers.
The staff changing rooms have a limited and restricted entrance. Staff are able to change, but not to shower, which must be done at home. At the entrance to each changing room there is a photocell sanitising gel dispenser and single use gloves for those who need them. The changing rooms are disinfected twice a day.
 
CORRECTIVE ACTIONS to be taken for SYMPTOMATIC CASES

If a suspected case of COVID is found among the guests, we will immediately proceed to:

• inform the local health authority;
• have the guest wear: mask, goggles, one-piece coveralls and gloves
• direct the guest to his/her room in order to avoid any contact with others;
• close the room and ventilate it naturally;
• switch off the air conditioning if possible.
• provide the guest with waterproof bags where he/she can dispose of any handkerchiefs or other used personal hygiene materials

• wash hands and face with hydro-alcoholic solution;
• pay attention to all body surfaces with which the host has potentially come into contact or fluid substances produced by the host.

• wear the personal protective equipment mentioned above;
• using a hydro-alcoholic solution for washing immediately after contact with the guest, avoiding contact with other people before washing.
• Common areas should be disinfected in a timely manner.

• immediately instruct the employee to stay at home;
• proceed with increased disinfection of areas frequented by staff.

• On days with a high number of arrivals and departures, the check-in and check-out desks will be separated;
• The online check-in system will be expanded and implemented;
• The guests will be asked to send a scanned copy of their identity document by email, in order to speed up the check in and registration process;
• Entry and exit routes from the reception area will be clearly defined and delineated;
• A sign explaining basic hygiene procedures will be placed at the entrance of each reception area;
• Dispenser of single-use gloves;
• Dispenser of disinfectant with photocell;

• The minimum distance to be maintained in the event of queues will be marked on the floor of each reception;
• Each desk will be equipped with transparent Plexiglass to allow a clear separation between the guest and the receptionist;
• Access to lifts may only be individual or at most only for the same household; the push-button panel of the same lift will be regularly disinfected;
• The car must be parked by the car owner. If this is not possible, the parking attendant must wear gloves, a mask and aerate the car;
• Every piece of equipment delivered to the guest will be disinfected beforehand and disinfected again when returned.

HYGIENE and procedures for HOUSE KEEPING
 

Our rooms have always been disinfected before the arrival of our guests. We will continue to do so with greater care. All spaces and what is touched most often such as lift buttons and handles are disinfected several times, every day.
 
The sanitation procedures, in detail, will be intensified as follows:

• Disinfectant gel dispensers with photocells will be placed at the right distance in all common areas;
• All common areas will be properly cleaned with suitable disinfection products;
• The communal bathrooms will all be equipped with bactericidal soap and disposable or electric towels;
• The cleaning and disinfection of the restrooms will be done every two hours by the staff.

CLEANING OF THE ROOMS
 

The entire staff responsible for cleaning the rooms will be equipped with the PPE required by current regulations:

• Mask
• Glove
• Caps

 
The cleaning of the room will follow two different procedures:
 
ROOM DURING THE STAY: the cleaning procedure will be the standard one according to the company protocol;
ROOM ON DEPARTURE: the room will be disinfected with suitable and certified products.
 
In both cases, cleaning will cover all surfaces that come into contact with the guests.
The PPE of the guests will be disposed of separately.
All surfaces will be cleaned with specific products and single-use material or treated with 2% sodium hypochlorite.
In the case of rooms on departure, the minibar and the products in it will also be disinfected.
All amenities, where present, will be cleaned periodically and, in the case of rooms on departure, disinfected.

RECEPTION AND LOBBY AREA

AIR CONDITIONING SYSTEMS

THE DINING SERVICE: FAR APART TO BE TOGETHER

• Latex gloves
• Aprons 

BEACH, ENTERTAINMENT, SPORTS AND SWIMMING POOL

ON THE BEACH

• Gloves
• Sanitising gel

POOL

SPA AND WELLNESS CENTRES

• Masks
• Gloves
• Coats

ARE YOU READY?